Terms and conditions
The General Contracting terms regulate the distance selling relationship between SURF MONKEY and the user or client, in compliance with the legal clauses, specifically, Law 7/1998, from the 13th of April, regarding the General Contracting Terms, Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defence of consumers and Users, the Organic Law 15/1999, from the 13th of December, regarding the Protection of Personal Data, Law 7/1996, from the 15th of January, regarding the Ordinance of Retailer Commerce, and Law 34/2002, from the 11th of July, regarding Information Society Services and Electronic Commerce.
SURF MONKEY reserves the right to perform the modifications it feels appropriate, without prior notice, of the General Terms. These modifications can be made through its websites in any way that is permitted by the law and they must be complied during the period of time in which they are published on the website and until they are not modified in a valid manner subsequently. Notwithstanding, SURF MONKEY reserves the right to apply, in certain cases, Particular Contracting Terms which hold a preference over the present General Terms when considered appropriate, announcing them in an opportune manner and at an opportune time.
The objective of the website is to offer and publish the sale of all types of fashion.
The duration of the contract will remain connected to the delivery of the product without harming the right to waiver.
To acquire our products, you can visit the corresponding section of our online store.
Once the purchasing process is completed you will receive a confirmation via an email. It is indispensable that during the purchasing process the user indicates a valid email address. If 24 hours after the order is completed you don’t receive any confirmation, get in touch with SURF MONKEY SL on our customer service phone number or by sending an email to email@example.com.
All of the website’s contents are in Spanish.
Once the client receives the product at the indicated address, he/she will receive an invoice or copy of the order.
OFFER AND VALIDITY
In the case of a product that is on offer, the price of the offer and its validity will always appear next to the essential characteristics.
In compliance with the current regulations SURF MONKEY SL offers information about all of the articles that are for sale, their characteristics and price. However, SURF MONKEY SL reserves the right to withdraw, replace or change the products that it offers on its website, simply by changing its content. Therefore, the products on offer in each moment on the website will be regulated by the current General Contracting Terms in each case. Likewise, the company will have the ability to stop offering an access to the aforementioned products without prior notice and at any time.
ESSENTIAL CHARACTERISTICS OF THE PRODUCTS
The products on offer on our online store include a photo and its essential characteristics; this information is obtained from the manufacturer itself. The colour of the product which can be observed on the photo isn’t binding. It can be identified in the characteristics.
All of the products offered on the website have the commercial guarantee of the supplier itself. SURF MONKEY has an after-sales service, while the guarantee period is valid, which the client will be able to execute by getting in contact with the SURF MONKEY establishment and its after-sales service by email to firstname.lastname@example.org or by contacting the established places by the supplier itself. In case of doubt you can phone customer service or email@example.com.
All of the products indicate the price in Euros and include the Value Added Tax (VAT).
If any other tax were applicable it would be indicated.
You may choose between having your purchase shipped over to the postal address you are registered with (invoicing address) or to a different one (shipping address), e.g. your workplace or your home address. Shipping costs will not vary, regardless of the number of items in your shopping cart or the total weight of those items. They will vary, though, depending on the country where the items are shipped.
The shipment of the purchased items will be carried out via Correos Express. To avoid incidents (wrong address, inability to locate the receiver at home, etc.), it is essential that you correctly fill in the form. We strongly advise you to provide a contact mobile phone number.
The estimated time to receive your order is between 1-2 days for Spanish territory and 10-15 days for international orders: shipment times are always expressed in workdays, and should be counted after the order has left our central store. Shipments will be carried out between Monday and Friday (not counting holidays) and will be subject to the specifications of our logistics operators.
Delivery costs include transport, insurance and customs clearance. For deliveries to countries that don’t belong to the European Union, customs costs aren’t included at the destination nor are other taxes (customs duty); it is the recipient who must pay in cash to receive the merchandise.
The recipient will be responsible for all of the importation costs and tax that is generated at the destination’s customs, either if the merchandise is handed in to him/her or if he/she doesn’t take care of it.
We will attempt to deliver the order in the least amount of time possible, but the recipient must keep in mind the regulation of the country of destination for the importation of the requested articles, since SURF MONKEY has no responsibility in this aspect. SURF MONKEY won’t be imputable either for the effects produced by strikes, war conflicts or other circumstances that are beyond its control.
SURF MONKEY won’t be responsible for the delays in customs clearance or if the local authorities decide to confiscate any element that forms a part of the delivery.
DELIVERY OF THE ORDER
Once the Delivery Confirmation is sent, the Product will be delivered to the address that the user indicated when carrying out the Order in period of between one and seven (1-7) working days from the moment it leaves the SURF MONKEY warehouse.
SURF MONKEY doesn’t take responsibility if the Product isn’t delivered as a consequence of the information provided by the User being false, inexact or incomplete or if the delivery can’t be completed because of external circumstances that affect the delivery company which has been assigned, such as the absence of the User or the retention of the Product in Customs.
The delivery deadlines are approximate, although SURF MONKEY tried to adjust to them.
PAYMENT METHODS AND EXECUTION OF THE ORDER
The client can pay his/her order in any of the following methods. During the purchase process he/she must indicate his/her election:
Enables sending payments on internet in a secure and comfortable way. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service that is specifically thought for those who aren’t satisfied with traditional payment mechanisms.
More information on Paypal. http://www.paypal.com.
SURF MONKEY commits to deliver the order in a maximum of 30 days, starting the day after the order.
The availability of the products offered by SURF MONKEY can vary depending on the demands of clients. Despite the fact that SURF MONKEY updates its stock regularly, the product that is requested by the client could be sold out in that moment. In the case of no execution because of unavailability, SURF MONKEY will notify the client in the moment it is aware of the situation through email. The period of this communication will never surpass a maximum of 30 days. SURF MONKEY can offer the double option of: supplying the client, without an increase in price, a product with similar characteristics or with superior quality, or barring justified and demonstrable reasons by SURF MONKEY in that same period of time, returning the amount paid for the cancelled order. In the event that SURF MONKEY doesn’t pay this amount in the indicated period of time, the buyer can demand that he is paid double the amount without harming his/her right to compensation.
Our aim is to ensure that you are completely satisfied with your purchase. If due to any reasons you are not satisfied with the purchased product, you may return it during the 30 (thirty) days following the date of receipt.
You may opt for a return of the item. Shipping costs will be only refunded in completed purchase returned. We will send a courier service to the address that you indicate in order to collect the purchase.
In order to exercise your right to exchange or return a product, it must meet the following requisites:
a) It must not have been used, washed or damaged.
In case your return should not be accepted due to lack of fulfilment of the aforementioned conditions, we would get in touch with you immediately. In case we have sent you by mistake a different article from the one you purchased, or in case the quality of the article does not meet your standards, write an e-mail to firstname.lastname@example.org so that we can solve this as soon as possible. In case 30 (thirty) days have already passed and you wish to return or exchange a product, send us an e-mail to email@example.com explaining your case and the reason why you wish to return or exchange it.
In case of faulty items we will proceed correspondingly to mend, replace or reimburse them; such procedures will be undertaken by SURF MONKEY. We will answer to any lack of conformity in a maximum period of 2 (two) years after the date of delivery of the goods; you will be expected to inform us about any possible fault in the item(s) in a period of 2 (two) months after you have noticed it.
We will be delighted to help you!
Likewise, SURF MONKEY reserves the faculty to present the civil or penal actions that it considers appropriate because of the inappropriate use of its website and contents or because of a breach of the present terms.
The relationship between the user and the provider is regulated by the current law which is applied on Spanish territory. If any controversy were to arise, the parties could subject their conflicts to arbitration or resort to ordinary jurisdiction by obeying the regulations regarding jurisdiction and competence. SURF MONKEY’s residence is in VITORIA-GASTEIZ, Spain